Terms of Service
These terms govern your use of our AI/ML development services, WhatsApp Business API solutions, and digital technology services. Please read carefully before engaging with our services.
Last Updated: January 2025 |Effective Date: January 2025
These Terms of Service ("Terms") constitute a legally binding agreement between Shriram Tech Solutions ("Shritech Digital," "we," "our," or "us") and you ("Client," "you," or "your") regarding the use of our AI/ML development services, WhatsApp Business API integration, chatbot solutions, and related digital technology services. By accessing our website, using our services, or engaging with our team, you agree to be bound by these Terms.
Key Terms Overview
Legal Protection
Clear terms protect both parties in our business relationship
User Rights
Your rights and responsibilities clearly defined
Service Scope
Comprehensive coverage of all our services
1. Introduction & Agreement
Agreement to Terms
By accessing our website at shritech.digital, using our services, or engaging with our team through any communication channel, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these terms, you must not use our services.
Modifications to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any modifications constitutes acceptance of the updated Terms. We will notify you of significant changes via email or through our website.
Contact Information
For questions about these Terms, please contact us at support@shritech.digital or through our contact channels listed on our website.
2. Services Provided
AI/ML Development Services
- Custom AI/ML model development and deployment
- Natural Language Processing (NLP) solutions
- Computer vision and image processing systems
- Predictive analytics and data science solutions
- Machine learning model optimization and maintenance
WhatsApp Business API Solutions
- WhatsApp Business API integration and setup
- Intelligent chatbot development and deployment
- Automated messaging and customer service solutions
- Compliance with Meta's WhatsApp Business API policies
- Ongoing support and maintenance services
Additional Digital Solutions
Web Development
- • Next.js and React applications
- • FastAPI backend development
- • Full-stack web solutions
Business Automation
- • Process automation systems
- • Document processing AI
- • Workflow optimization
Consulting Services
- • AI strategy consulting
- • Technical architecture design
- • Implementation planning
3. Eligibility & User Responsibilities
Eligibility Requirements
- Age Requirement: You must be at least 18 years old to use our services
- Legal Capacity: You must have the legal capacity to enter into binding agreements
- Business Purpose: Services are intended for legitimate business purposes only
- Compliance: Must comply with all applicable laws and regulations
User Responsibilities
- Accurate Information: Provide accurate and complete information for service delivery
- Timely Communication: Respond promptly to project-related communications
- Payment Obligations: Pay all agreed fees and charges in a timely manner
- Cooperation: Provide necessary access and resources for project completion
4. Acceptable Use Policy
Prohibited Activities
You agree not to use our services for any illegal, harmful, or unauthorized purposes. The following activities are strictly prohibited:
- Any illegal activities or violations of applicable laws and regulations
- Spam, phishing, or other fraudulent activities
- Violation of WhatsApp Business API policies or Meta's terms of service
- Harassment, discrimination, or hate speech
- Attempting to gain unauthorized access to our systems or data
- Reverse engineering or attempting to copy our proprietary technology
Permitted Uses
Our services are intended for legitimate business purposes, including:
- Legitimate business automation and customer service
- Compliant marketing and communication campaigns
- Data analysis and business intelligence applications
- Process optimization and efficiency improvements
5. Intellectual Property
Our Intellectual Property
Shriram Tech Solutions retains all rights, title, and interest in and to our intellectual property, including:
- Our website, branding, and marketing materials
- Proprietary AI/ML algorithms and frameworks
- Software code, APIs, and technical documentation
- Trade secrets, know-how, and proprietary methodologies
Client Intellectual Property
Subject to our intellectual property rights, you retain ownership of:
- Your business data and content provided to us
- Custom deliverables created specifically for your project
- Your branding and marketing materials
- Pre-existing intellectual property you own
License and Usage Rights
We grant you a limited, non-exclusive, non-transferable license to use our services for your business purposes. This license does not include the right to:
- • Resell, sublicense, or distribute our services to third parties
- • Reverse engineer or attempt to copy our proprietary technology
- • Use our services for competitive analysis or development
- • Remove or modify any proprietary notices or branding
6. Disclaimers & Limitation of Liability
Service Disclaimers
- As-Is Basis: Services are provided "as-is" without warranties of any kind
- Third-Party Dependencies: We are not responsible for third-party service disruptions
- Data Accuracy: We do not guarantee the accuracy of AI-generated outputs
- Uptime: We strive for high availability but do not guarantee 100% uptime
Limitation of Liability
To the maximum extent permitted by law, our liability is limited as follows:
- Maximum Liability: Our total liability shall not exceed the amount paid by you for the specific service
- Excluded Damages: We are not liable for indirect, incidental, or consequential damages
- Force Majeure: We are not liable for events beyond our reasonable control
- Data Loss: You are responsible for backing up your data and content
7. Termination of Services
Termination by You
You may terminate our services at any time by providing written notice. Upon termination:
- You must pay for all services rendered up to the termination date
- We will provide you with a copy of your data and deliverables
- Your access to our services will be discontinued
Termination by Us
We may terminate services immediately if:
- You violate these Terms or acceptable use policies
- You fail to pay fees when due
- You engage in illegal or harmful activities
- We are required to do so by law or regulation
Post-Termination Obligations
After termination, both parties must:
- • Return or destroy confidential information
- • Cease using each other's intellectual property
- • Settle any outstanding financial obligations
- • Maintain confidentiality of proprietary information
8. Governing Law & Jurisdiction
Applicable Law
These Terms are governed by and construed in accordance with the laws of India. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts in India.
International Clients
While we serve clients globally, these Terms are governed by Indian law. International clients agree to submit to the jurisdiction of Indian courts for any disputes. We comply with applicable international laws and regulations, including data protection requirements for our global clientele.
Dispute Resolution
In the event of any dispute, we encourage resolution through:
- Direct communication and negotiation between parties
- Mediation or alternative dispute resolution methods
- Legal proceedings in Indian courts as a last resort
9. Modifications to Terms
Right to Modify
We reserve the right to modify these Terms at any time to reflect changes in our services, legal requirements, or business practices. Modifications will be effective immediately upon posting on our website.
Notification of Changes
We will notify you of significant changes to these Terms through:
- Email notification to your registered email address
- Prominent notice on our website homepage
- Direct communication for active clients
Acceptance of Changes
Your continued use of our services after any modifications constitutes acceptance of the updated Terms. If you do not agree to the modified Terms, you must discontinue use of our services and contact us to terminate your account.
10. Contact Information
Get in Touch
For questions about these Terms of Service, technical support, or general inquiries, please contact us through any of the following channels:
Email Support
support@shritech.digital
For general inquiries and support
+91-7433000131
Quick responses and consultations
Phone
+91-7433000131
Direct communication for urgent matters
Ready to Get Started?
Contact us today to discuss your AI/ML development needs, WhatsApp Business API integration, or any other digital solutions for your business.