Privacy Policy
Your privacy and data security are fundamental to our business. This comprehensive policy explains how we collect, use, protect, and manage your information when you use our AI/ML development services and WhatsApp Business API solutions.
Last Updated: January 2025 |Effective Date: January 2025
Shriram Tech Solutions ("we," "our," or "us") is committed to protecting your privacy across all our services. We implement robust data security measures for AI implementations, WhatsApp Business solutions, and technical development projects. This comprehensive privacy policy outlines our data practices, security measures, and your rights regarding personal information for all clients and services. We operate in compliance with Indian data protection laws, including the Information Technology Act, 2000, and applicable international privacy standards for our global clientele.
Our Privacy Commitment
Data Protection
Industry-leading security measures protect your information
Transparency
Clear communication about how we use your data
User Control
You maintain control over your personal information
Information We Collect
Personal & Business Information
We collect various types of information to provide our services effectively and maintain business relationships:
- Contact Information: Name, email address, phone number, company name, job title, and business address
- Project Requirements: Technical specifications, business objectives, budget information, and timeline requirements
- Communication Records: Emails, chat logs, meeting notes, and project discussions
- Payment Information: Billing details, payment history, and financial transaction records
Technical & Usage Data
We collect technical information to improve our services and ensure security:
- Website Analytics: IP addresses, browser type, device information, and usage patterns
- Service Performance: API usage data, response times, error logs, and system performance metrics
- WhatsApp Business Data: Message metadata, delivery status, and integration performance data
- AI/ML Model Data: Training data, model performance metrics, and accuracy statistics
How We Use Your Information
Service Delivery & Support
We use your information to provide and improve our services:
- Project Execution: Develop AI/ML solutions, implement WhatsApp Business API integrations, and deliver technical services
- Technical Support: Provide ongoing maintenance, troubleshooting, and customer support services
- Communication: Send project updates, respond to inquiries, and maintain client relationships
- Quality Assurance: Monitor service performance, conduct testing, and ensure delivery standards
Business Operations & Improvement
We use data to enhance our business operations and service quality:
- Service Enhancement: Analyze usage patterns to improve our AI/ML solutions and API performance
- Security Monitoring: Detect and prevent security threats, fraud, and unauthorized access
- Legal Compliance: Meet regulatory requirements, maintain records, and respond to legal requests
- Business Analytics: Generate insights for strategic planning and operational improvements
Data Protection & Security
Enterprise-Grade Security Measures
We implement comprehensive security measures to protect your data:
- Encryption: All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption
- Access Controls: Multi-factor authentication, role-based access, and least privilege principles
- Network Security: Firewalls, intrusion detection systems, and regular security audits
- Data Isolation: Client data is segregated and isolated to prevent unauthorized access
Security Monitoring & Incident Response
We maintain proactive security monitoring and incident response capabilities:
- 24/7 Monitoring: Continuous monitoring of systems, networks, and data access patterns
- Incident Response: Rapid response procedures for security incidents and data breaches
- Regular Audits: Quarterly security assessments and annual penetration testing
- Employee Training: Regular security awareness training for all team members
Data Retention & Disposal
Active Projects
Data retained for duration of project plus 2 years for support and legal compliance
Completed Projects
Data archived for 7 years as required by Indian business and tax regulations
Secure Disposal
Data permanently deleted using industry-standard secure deletion methods
Information Sharing & Disclosure
Limited & Controlled Sharing
We never sell your personal data to third parties. Information sharing is strictly limited to:
- Service Providers: Trusted partners who assist in service delivery under strict confidentiality agreements
- Legal Requirements: When required by law, court orders, or government regulations
- Business Transfers: In case of merger, acquisition, or sale of assets with continued privacy protection
- Safety & Security: To protect against fraud, security threats, or harm to individuals
Third-Party Service Providers
We work with carefully selected third-party providers who maintain high security standards:
- Cloud Infrastructure: AWS, Azure, or Google Cloud for secure data hosting and processing
- Communication Tools: Secure email and messaging platforms for client communications
- Analytics Services: Privacy-focused analytics tools with data anonymization
- Payment Processors: Secure payment gateways for financial transactions
Your Rights & Choices
Access & Portability
Request access to your personal information and receive a copy of your data in a portable, machine-readable format. We will respond to access requests within 30 days.
Correction & Update
Update or correct any inaccurate or incomplete personal information we hold about you. We will verify the accuracy of corrections and update our records accordingly.
Deletion & Opt-out
Request deletion of your personal information or opt-out of certain data processing activities, subject to legal and contractual obligations that may require data retention.
Restriction & Objection
Request restriction of processing or object to specific data processing activities where we rely on legitimate interests as the legal basis.
Data Processing Rights
- Consent Withdrawal: Withdraw consent for data processing activities where consent is the legal basis
- Automated Decisions: Request human review of automated decision-making processes
- Complaint Rights: Lodge complaints with relevant data protection authorities
- Compensation: Seek compensation for damages caused by data protection violations
How to Exercise Your Rights
Contact Us
Email us at privacy@shritech.digital or use our contact form with "Privacy Request" in the subject line
Verification
We may request additional information to verify your identity before processing requests
Response Time
We will respond to all privacy requests within 30 days, with extensions for complex requests
Cookies & Tracking Technologies
Cookie Usage & Management
We use cookies and similar tracking technologies to enhance your experience on our website and provide essential functionality. Our cookie usage is transparent and respects your privacy preferences.
Essential Cookies
Always active for website functionality, security, and session management. These cannot be disabled as they are necessary for basic site operation.
Analytics Cookies
Optional cookies that help us understand website usage and improve user experience. You can control these through your browser settings.
Cookie Categories
- Session Cookies: Temporary cookies that expire when you close your browser
- Persistent Cookies: Cookies that remain on your device for a set period
- First-Party Cookies: Cookies set by our website directly
- Third-Party Cookies: Cookies set by trusted service providers
Managing Your Cookie Preferences
You have full control over your cookie preferences and can manage them through various methods:
- Browser Settings: Configure cookie preferences in your web browser's privacy settings
- Cookie Consent: Use our cookie consent banner to manage analytics and marketing cookies
- Opt-out Tools: Use industry-standard opt-out mechanisms for advertising cookies
International Data Transfers
Cross-Border Data Processing
As a global technology company, we may transfer your data across international borders to provide our services. All international data transfers are conducted in compliance with applicable data protection laws and regulations.
Transfer Safeguards
- Standard Contractual Clauses: EU-approved data transfer agreements for international transfers
- Adequacy Decisions: Transfers to countries with recognized adequate data protection standards
- Certification Schemes: Industry-recognized privacy certifications for data processors
Compliance Framework
- GDPR Compliance: European data protection standards for EU data subjects
- CCPA Compliance: California privacy rights for California residents
- Indian IT Act: Compliance with Indian data protection and privacy regulations
Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take immediate steps to delete such information. If you believe we may have collected information from a child under 13, please contact us immediately.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify you of significant changes through email or prominent website notices
- Provide advance notice for material changes that affect your rights
- Maintain policy archives for your reference to previous versions
Recommendation: We encourage you to review this privacy policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes constitutes acceptance of the updated policy.
Privacy Questions or Concerns?
Our dedicated privacy team is committed to protecting your data and addressing any questions about this policy or how we handle your information. We take all privacy inquiries seriously and respond promptly.
Response Commitments
This privacy policy is governed by Indian data protection laws and regulations, including the Information Technology Act, 2000, and applicable international privacy standards for our global clientele. We are committed to maintaining the highest standards of data protection and privacy compliance.