User Data Deletion Policy
Your right to data deletion is fundamental to our commitment to privacy. This comprehensive policy explains how to request deletion of your personal data in compliance with GDPR, CCPA, IT Act, and Meta/WhatsApp data policies.
Last Updated: August 31, 2025 |Effective Date: August 2025
Shriram Tech Solutions ("ShriRam Tech," "we," "our," or "us") is committed to protecting your privacy and respecting your data rights. We understand that circumstances may arise where you need to delete your personal information from our systems. This Data Deletion Policy outlines our commitment to user privacy, compliance with international data protection regulations including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and India's Information Technology Act, 2000, as well as our adherence to Meta/WhatsApp Business API data policies.
Our Data Deletion Commitment
Legal Compliance
Full compliance with GDPR, CCPA, IT Act, and international data protection laws
User Rights
Your right to deletion is respected and processed efficiently
Secure Process
Secure verification and deletion procedures protect your identity
What Data Can Be Deleted
Personal & Contact Information
We can delete all personal details you've shared with us during our business relationship:
- Contact Details: Name, email addresses, phone numbers, business addresses, job titles, and company information
- Account Information: User profiles, account preferences, login credentials, and authentication data
- Communication Records: Email exchanges, chat logs, project discussions, and consultation notes
- Payment Information: Billing addresses, payment history, and financial transaction records (subject to legal retention requirements)
WhatsApp & AI Service Data
Data related to our AI/ML services and WhatsApp Business API integrations:
- WhatsApp Metadata: Message delivery status, timestamps, and interaction analytics (message content is not stored unnecessarily per Meta policies)
- Chatbot Interactions: Stored conversations, training data derived from your interactions, and response patterns
- Project Files: Documents, datasets, AI model training data, and technical specifications you've provided
- Usage Analytics: Service usage patterns, API call logs, and performance metrics associated with your account
Meta/WhatsApp Data Compliance
Important: ShriRam Tech respects Meta's WhatsApp Business API policies and does not store user message content unnecessarily. We only retain metadata required for service functionality and business operations. Any WhatsApp-related data we process is handled in strict compliance with Meta's data policies and can be deleted upon request.
Message Content
Not stored beyond operational requirements
Metadata
Delivery status and interaction analytics only
Business Data
Processed securely per Meta's guidelines
How to Request Data Deletion
Step-by-Step Deletion Request Process
Send Email Request
Email us at support@shritech.digital with the subject line "Data Deletion Request"
Identity Verification
We'll verify your identity to ensure data security and prevent unauthorized deletions
Deletion Completed
Receive confirmation once your data has been securely deleted from our systems
Required Information for Deletion Request
To process your deletion request efficiently, please include:
- • Full Name: As registered with our services
- • Email Address: Associated with your account or communications
- • Phone Number: If used for WhatsApp Business API services
- • Company Name: If applicable to business services
- • Specific Data: Describe what data you want deleted (or request complete deletion)
- • Reason: Brief explanation for the deletion request (optional but helpful)
Primary Contact Method
support@shritech.digital
Subject Line (Required):
"Data Deletion Request"
This specific subject line ensures your request is processed by our privacy team immediately.
Alternative Contact Methods
+91-7433000131
Message: "I want to request data deletion"
Phone
+91-7433000131
For urgent deletion requests
Identity Verification Process
Why We Verify Identity
Identity verification is a crucial security measure that protects your data from unauthorized deletion requests. This process ensures that only you can request deletion of your personal information.
- Data Security: Prevents malicious or fraudulent deletion requests
- Legal Compliance: Meets regulatory requirements for data protection
- Account Protection: Ensures only legitimate account owners make requests
- Audit Trail: Maintains proper documentation for compliance purposes
Verification Methods
We use multiple verification methods to confirm your identity before processing deletion requests:
- Email Verification: Confirmation sent to your registered email address
- Phone Verification: SMS or call verification to your registered phone number
- Account Details: Verification of specific account information or service history
- Security Questions: Answers to security questions or project-specific details
Verification Timeline
Request Received
Immediate acknowledgment
Identity Check
Within 24-48 hours
Verification Complete
2-3 business days
Deletion Process
7-30 working days
Deletion Timeline
Processing Timeframes
We are committed to processing your data deletion request within the legal requirements of applicable data protection laws. Our timeline ensures thorough verification while respecting your right to timely deletion.
Standard Processing Timeline
Initial Response
Within 24 hours of request
Simple Deletions
Basic personal data (within 7 working days)
Complex Deletions
Integrated systems and WhatsApp data (within 15 working days)
Maximum Timeline
All deletions completed (within 30 working days)
Legal Compliance Timeframes
- GDPR (EU): Within 30 days as per Article 17 requirements
- CCPA (California): Within 30 days of verified request
- IT Act (India): Within 30 days as per data protection guidelines
- Meta Policies: WhatsApp data handled per Meta's data retention policies
Factors Affecting Processing Time
Data Complexity
Amount and type of data to be deleted across multiple systems
Verification Requirements
Time needed for identity confirmation and ownership verification
System Dependencies
Integration with third-party services and backup systems
Data Retention Exceptions
Legal Requirements for Data Retention
While we respect your right to data deletion, certain data must be retained by law for specific periods. These exceptions are clearly defined and limited to legal, regulatory, and safety requirements.
Legal & Regulatory Retention
- Financial Records: Tax documents, invoices, and payment records (7 years per Indian tax laws)
- Business Compliance: Contract records, service agreements, and legal documents (7 years)
- Audit Requirements: Data required for regulatory audits and compliance verification
- Legal Proceedings: Data subject to ongoing litigation or legal disputes
Security & Fraud Prevention
- Fraud Prevention: Transaction records and security logs for fraud detection and prevention
- Security Incidents: Data related to security breaches or incident investigations
- System Security: Access logs and authentication records for system security
- Risk Management: Data necessary for ongoing risk assessment and mitigation
WhatsApp/Meta Data Policies
Our WhatsApp Business API integration follows Meta's data policies:
- • Message Content: Not stored beyond operational requirements
- • Metadata: Retained only for service functionality
- • Business Communications: Subject to Meta's business data policies
- • Compliance: Full alignment with Meta's privacy standards
Anonymization Alternative
When deletion is not possible due to legal requirements, we offer anonymization:
- • Personal Identifiers: Removed or pseudonymized
- • Contact Information: Deleted where legally permissible
- • Aggregate Data: Combined with other data for statistical purposes only
- • No Re-identification: Cannot be linked back to you personally
Deletion Confirmation
What Happens After Deletion
Once your data deletion request has been processed, we ensure complete transparency about what has been deleted and provide you with comprehensive confirmation of the actions taken.
Confirmation Process
- Email Confirmation: Detailed report sent to your registered email address
- Deletion Summary: List of all data types and records that were deleted
- Retention Summary: Information about any data retained due to legal requirements
- Reference Number: Unique deletion confirmation ID for your records
Post-Deletion Impact
- Service Access: Your access to personalized services will be discontinued
- Account Closure: Associated accounts and profiles will be deactivated
- Communication: You will be removed from marketing and communication lists
- Re-engagement: You can always restart services with new consent and data
Confirmation Details Include
Deletion Date & Time
Exact timestamp of data deletion
Data Categories
Specific types of data removed
Systems Affected
All platforms and databases updated
Contact Information
Data Deletion Support Team
Our dedicated data privacy team is available to assist you with deletion requests and answer any questions about your data rights. We provide multiple channels for your convenience and ensure prompt responses.
Primary Email
support@shritech.digital
Subject: "Data Deletion Request"
Response within 24 hours
+91-7433000131
Message: "Data Deletion Request"
Quick response for urgent requests
Phone Support
+91-7433000131
For urgent deletion requests
Business hours: 9 AM - 6 PM IST
Support Commitments
Need to Delete Your Data?
Exercise your right to data deletion with confidence. Our team is ready to assist you through the secure and compliant deletion process.
This Data Deletion Policy is governed by Indian data protection laws including the Information Technology Act, 2000, and complies with international standards including GDPR, CCPA, and Meta/WhatsApp data policies. We are committed to protecting your privacy rights and ensuring secure data handling.